Hi I live in Richmond Va, who is your doctor? I currently see Dr. Moroianu. They are very good about getting back to you about test results and I love Joanne in the infusion center. They always give me a call back the same day when I leave a message for him and all blood and test results are mailed or called to me once they come in. I have never had to wait on any results or calls. I don't think he is super sympathetic, that is the only draw back. But it could be I am looking for more than what he gives..lol But his practice has several other doctors too.